Privacy Policy
Last updated: 20th June 2026
CamAccess Technology ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage our Services, in accordance with the Kenya Data Protection Act, 2019.
1.1 Information We Collect
We may collect the following types of information:
Information you provide directly:
Name, phone number, email address (e.g. via our contact form, quote request form, or WhatsApp)
Installation site location/address
Project details and messages you send us
Information collected during service delivery:
Site survey details and photos for installation planning purposes
Equipment and system configuration details for your installed security system
Automatically collected information (website use):
IP address, browser type, device type
Pages visited and time spent on our website
Information collected via cookies (see our Cookie Policy)
1.2 How We Use Your Information
We use your personal information to:
Respond to quote requests and enquiries
Schedule and carry out site surveys and installations
Provide after-installation support and honor warranty obligations
Send service-related communication (e.g. appointment confirmations, maintenance reminders)
Improve our website and services
Comply with legal obligations
We do not sell your personal information to third parties.
1.3 Sharing of Information
We may share your information with:
Staff and technicians directly involved in delivering your installation
Equipment suppliers, only where necessary to fulfil your order (e.g. warranty registration with a manufacturer)
Legal or regulatory authorities, where required by law
We do not share your information with third parties for marketing purposes without your consent.
1.4 Data Retention
We retain personal information for as long as necessary to:
Provide ongoing warranty and support for your installed system
Comply with legal, accounting, or reporting obligations
Maintain business records as required under Kenyan law
1.5 Your Rights
Under the Data Protection Act, 2019, you have the right to:
Be informed of how your personal data is used
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data, subject to our legal/contractual obligations (e.g. active warranty records)
Object to certain processing of your data
Lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya
To exercise any of these rights, contact us at info@camaccess.co.ke.
1.6 CCTV Footage Notice
If you engage us to install a CCTV system, please note:
CamAccess Technology does not access, monitor, or store footage from systems we install for clients, unless specifically engaged for a remote monitoring service.
As the system owner, you (the client) are responsible for ensuring your own CCTV use complies with the Data Protection Act, 2019, particularly if your cameras capture footage of public areas, neighboring properties, or third parties. We recommend visible signage indicating CCTV is in use.
1.7 Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.
1.8 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
1.9 Contact Us
For privacy-related questions or requests:
